Our catering usually starts with receiving an email about the date of the event and number of people. As our catering coordinator works out the details, it can take as many as 20 emails to sort out the questions and get the menu approved. We ask around at work looking for a driver, someone with a clean car that can show up early, help get the food and supplies together, and safely deliver it to some location. We have to notify the kitchen and make sure they can have enough staff on hand to make the food at the given time. We notify the prep boss to make sure he makes extra of everything. The baker and salad maker will need to come in early to prep salads and desserts. Then we gather plates, forks, napkins, tongs for the salad, dressing, and make sure the driver has good directions, a contact phone number, and leaves on time. Many times we have to work out the timing of a large catering order during a lunch or dinner rush and make sure we are not adversely affecting our in-house customers. One question we sometimes get is: “If I want to order a lot of pizzas can I get a discount?” I mean, I understand the thought process there because with lots of products when you get more the price goes down, but with us the price has to go up some. We add gratuity for the staff because pulling off a big order like this on time takes skill and hard work. We include $30 to pay the driver for taking an hour or more from their day to deliver in their own vehicle. We have to factor in the cost for the time it takes to email and organize the catering details, the time in tracking down payment (as some of the larger orders come from companies who have to submit invoices through a system) and the costs of the paper goods. We love to cater but it is something extra we do on top of running a busy restaurant for hundreds of customers each day.
The catering charges in place reflect what it costs for us to handle these large events.
The other question I want to address here is “Can I just order from the menu? Won’t that be cheaper?” We only do large orders through our catering option. If you have 50 people but 20 are kids and so you want a larger portion of cheese or pepperoni pizzas, we will work with you to make plenty of food and charge you for less than 50 people because many of the pizzas have fewer toppings. Maybe you are serving 100 people but only as a snack and so you need half the pizza… We will work with you to find the right price for our services. Not only do we need advance notice for large orders, we want to communicate about the menu and timing to ensure the best outcome. I always want to keep prices competitive but I also want to provide the best possible food and service and these 2 things can be at odds. The good news is that I don’t think there has been a single complaint for our catering services yet. When we send out the email, “How was everything? “ I always see glowing reviews. Why? Because everyone loves our pizza, salad, and desserts and we pride ourselves in prompt delivery at a competitive price.
Contact Gracy: SatchelsCatering@gmail.com